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180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888

The High Line Hotel Statement on Accessibility


The High Line Hotel believes in making our hotel and website easy to use for all people, including those with disabilities.


The High Line Hotel strives to accommodate the needs of all guests, including those with disabilities. The hotel’s main entrances and common areas, as well as select guestrooms and restrooms are ADA accessible.

If you have questions or concerns about the physical accessibility of our hotel, please contact (212) 929-3888 or


To provide excellent service to all of our customers, The High Line Hotel strives to provide an accessible experience for users of all abilities on its website.

If you have questions or concerns about the accessibility of our website, please contact (212) 929-3888 or Please provide specific details about the accessibility issue, including the webpage URL address where the issue occurred.


The High Line Hotel website contains certain links to websites hosted by third parties. We do not maintain the ongoing accessibility of these third-party websites. However, we are committed to providing an accessible web experience and ask that you please contact (212) 929-3888 or if you experience any challenges due to accessibility. It is our mission to provide you with the best possible service and experience.


We are always working to ensure that our services are accessible to users of all abilities. If you have a suggestion or question about accessibility, please contact (212) 929-3888 or


The High Line Hotel website has been tested and found to be WCAG 2.0 A & AA compliant by Lighthouse Works!


Accessible website and booking features include:

  • WCAG 2.0 AA Certified Accessible Website
  • People in need of accessible features can reserve accessible rooms during the same time and under the same terms that others can reserve rooms

Accessible features throughout the property include:

  • ADA-accessible main entrances and common areas
  • Ground floor hotel entrance with accessible ramp/lift
  • Wide lobby entrance door (67 inches)
  • Hosts trained to assist with registration check-in and concierge services; there is no front desk or concierge stand
  • Accessible restroom in the lobby
  • Elevator access to all floors of the hotel and separate events center
  • Audio/visual smoke detectors
  • Emergency sound, light, and strobe alarm systems
  • Braille signage to show elevator floor numbers and room numbers
  • Lobby Bar & Coffee Bar on ground floor
  • Staff is trained to offer assistance for reading of menus for bar/coffee areas for visually impaired guests
  • Staff has access to information about accessibility of guest rooms
  • Staff is trained to offer assistance to ensure accessibility
  • Accessible entrance to bar and front garden
  • Accessible seating in lobby and bar
  • Service animals welcome at no additional charge (complimentary dog treats in the lobby)
  • Event rooms have accessible seating and accessible access

Accessible room features include:

  • Braille room numbers
  • Doorbell notification device*
  • Key card readers positioned so that individuals who use wheelchairs may operate them
  • Door hardware usable with one hand, without tight grasping, pinching, or twisting of the wrist
  • Lever-type door handles
  • 32+ inch-wide openings for all doorways to and within accessible rooms*
  • Thermostat controls, light switches, and power outlets at accessible heights
  • Televisions with closed captioning capability
  • Armoire at accessible height
  • Lower sink height*
  • Lower towel hooks and racks*
  • Grab bars by the toilet and bath*
  • Roll-in shower with grab bars and permanent fold-down seat
  • Tub with grab bars and portable seat
  • Fixed showerhead
  • Handheld shower wand*
  • Free accessibility kits available containing adjustable handset telephone amplifier, visual telephone ring signaler, communication access device (TDD), alarm clock with bed shaker, portable emergency alerting system with transmitter, and visual door knock signaler*

*Feature available in certain accessible room(s) only.

180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888