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Pour overs and
espresso drinks by

180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888

COVID-19 Update

Updated March 30, 2020

The High Line Hotel remains open for overnight stays. We have comfortable beds, clean guestrooms and team members ready to warmly welcome you with smiles and gratitude.

Our lobby bar and Intelligentsia coffeebar are both closed for now.

OUR COMMITMENT TO CLEANLINESS
We share your concerns about the novel Coronavirus (COVID-19), and we want to keep you informed about the extraordinary preventative measures we are taking to protect our guests and team members from exposure to the virus.

Your safety and wellbeing are our first priority. That’s why we have elevated our protocols to continuously sanitize everything you touch.

Occupied guestrooms are cleaned daily.
This process includes:

  • Cleaning and disinfecting bathrooms and all surfaces.
  • Removing all garbage and waste, including unfinished food.
  • Laundering towels and linens at a high temperature.

Public restrooms and areas are cleaned regularly by a Public Space Sanitization Team.
Disinfecting is their primary focus. Team members are dedicated to continuously disinfecting public surfaces — including elevators, doorknobs, counters, tables, chairs and electronics. All public bathrooms are cleaned and disinfected multiple times throughout the day. We are using the best disinfectants on the market.

Employees are receiving special training on hygiene and disease prevention.

  • Team members are regularly instructed on appropriate hygienic and disease prevention practices.
  • Team members are reminded to avoid touching their eyes, nose or mouth.
  • Team members are instructed to stay home if they are not feeling well.

Hand sanitizer and antimicrobial soap are provided for guests and team members. 
Hand sanitizer containing at least 60% alcohol is available throughout the hotel and in employee areas. Restrooms are stocked with EPA-approved microbial soap.

Team members are available to assist guests with medical issues.
Our front desk staff is available 24/7 to assist with emergency numbers and referrals to nearby medical facilities.

We are monitoring news and guidelines from the government and the Centers for Disease Control and Prevention and we are vigilantly following the advice to keep you happy and healthy. If you have any questions about our Coronavirus procedures, please email us at info@thehighlinehotel.com. We are here for you.

 

BOOKING FLEXIBILITY
While travel remains restricted in many parts of the world, we want to provide flexibility.

Retail Rate reservations may be cancelled by 3 PM 48 hours prior to your arrival date.

Advance Purchase Rate reservations may be postponed and rebooked by December 31, 2019.

To modify or cancel your reservation, click here.

If you have questions on your reservation, please call us at (212) 929-3888 or email us at info@thehighlinehotel.com and a team member will respond as quickly as possible.

Take care, stay healthy and thank you for being part of the The High Line Hotel family.

180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888

info@thehighline
hotel.com

info@thehighline
hotel.com