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Pour overs and
espresso drinks by

180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888

COVID-19 Update

Updated August 7, 2020

The High Line Hotel remains open for overnight stays. We have comfortable beds, clean guestrooms and team members ready to warmly welcome you with smiles and gratitude.

You can now stop by for a frozen Negroni or iced coffee, too. Daisy’s Cocktail Garden and Intelligentsia are open in our front courtyard. Our lobby bar is temporarily closed.

ABOVE & BEYOND
Based on guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we are taking extraordinary preventative measures to help keep our guests and team members healthy and safe.

Our Above & Beyond health and safety plan — described below and on signage throughout the hotel — will be updated regularly to reflect the latest science.

Health & Safety Highlights

  • Stringent cleaning and disinfecting protocols have been upgraded. We are using only disinfectants qualified by the Environmental Protection Agency (EPA) as effective against COVID-19. (See more on our specific cleaning procedures below.)
  • Social distancing is required. Visual markers ensure that everyone has a guide for remaining at least 6 feet apart throughout the hotel and its grounds. We have rearranged furniture and furnishings where possible and team members are enforcing 6-feet distances in public areas (such as the hotel lobby and entrances), event spaces, restaurants and employee areas.
  • Masks are a must. All team members, guests, visitors and vendors must wear a face covering at all times in public spaces where social distancing cannot be maintained, except when smoking outdoors, actively drinking or actively eating. We may ask you to remove your mask briefly to provide age or identity verification. (For security purposes, coverings that obscure the entire face are not permitted.)
  • Sanitizing stations are available throughout the hotel. Touchless stations stocked with hand sanitizer or sanitizing wipes (containing 60% ethanol or 70% isopropanol in keeping with CDC standards) are placed in public and employee areas.
  • Elevators are limited to two people.
  • Team members are required to wear the provided Personal Protective Equipment and they are receiving additional training. The training covers proper handwashing and other safety techniques. 

Cleaning and Sanitizing

Public Spaces

  • Cleaning in all public spaces is increased with special attention to high-touch surfaces. These surfaces include, but are not limited to, front desk counters, door handles, counters, chairs, tables, guestroom door locks, electronic kiosks, escalators and stair handrails.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Restrooms are stocked with EPA-approved antimicrobial soap. 

Guestrooms

  • Guestrooms are deep cleaned after every checkout. Unless requested, your guestroom will not be cleaned during your stay to minimize contact. If you request service during your stay, it will only be performed by a team member when you are absent from the guestroom.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used. We pay special attention to high-touch areas such as hard surfaces, counters, television remote controls, toilet seats and handles, door and furniture handles, faucet handles, nightstands, telephones, control panels, light switches, thermostats and flooring.
  • Room keys are sanitized before distribution. We try not to share items like pens, but if we must, they are disinfected between uses.
  • Amenities are available by request. Minibars and reusable items in guestrooms have been removed — please call the front desk with any requests.
  • Our laundry service washes linens in high temperatures. If you need extra linens, let us know. When the linens are collected for washing, we are using sealed laundry bags.
  • In the event of a suspected case of COVID-19, the guestroom will be closed and deep cleaned. The guestroom will not be available for occupancy until the room is deemed safe.

Event Space

  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Social distancing is required. Furniture has been spaced 6-feet apart where possible and attendance will be capped based on the current local guidelines.

Medical Concerns
If you are not feeling well, let us know. Our front desk staff is available 24/7 to assist you with emergency numbers and referrals to nearby medical facilities.

If you have any questions about our Coronavirus procedures, please email us at info@thehighlinehotel.com. We are here for you.

BOOKING FLEXIBILITY
While travel remains restricted in many parts of the world, we want to provide flexibility.

Retail Rate reservations may be cancelled by 3 PM 48 hours prior to your arrival date.

Advance Purchase Rate reservations may be postponed and rebooked by December 31, 2020.

To modify or cancel your reservation, click here.

If you have questions on your reservation, please call us at (212) 929-3888 or email us at info@thehighlinehotel.com and a team member will respond as quickly as possible.

Take care, stay healthy and thank you for being part of The High Line Hotel family.

180 Tenth Avenue
(at 20th Street)
New York, New York 10011

+1 (212) 929-3888

info@thehighline
hotel.com

info@thehighline
hotel.com